Post-Discharge Services

When it comes to driving value proposition, we understand that for you, it’s facilitating the health and well being of patients while maintaining measurable margins. Our solutions drive new business, build patient loyalty and support the optimization of the revenue stream through decreased readmissions and improved HCAHPS/patient satisfaction scores.

Through our patient-experience technology platform, BerylHealth is able to collect a significant amount of data, translate that data into actionable information and measure the impact your services had on individuals, groups of patients (e.g. high risk, chronic disease), and patient populations (ACO, medical homes, etc.). Specifically, BerylHealth partners with Phytel to integrate technology that can provide multi-touch calls to patients with chronic illness.

Providing live clinical and non-clinical calls as well as quick-touch automated calls following care has proven to better manage the emerging needs of patients.

BerylHealth’s specially-trained patient experience advocates include registered nurses who connect with patients immediately following their care. Together with compassion-driven advocates and proven best practices for executing post-discharge calls, BerylHealth has shown measurable results in reducing readmissions, increasing patient compliance and enhancing HCAHPS scores.

As population health management emerges, we stay two steps ahead with solutions to improve the health management of high-risk populations (i.e. those with diabetes and cardiac disease), enhance patient compliance, address real-time barriers to health management and serve as a health coach to decrease unnecessary admissions and readmissions in the emergency department and the hospital.

• Live Clinical and Non-Clinical Post Discharge Calls
• Automated Post-Discharge Calls
• ED Outbound Calls

Emergency Department Follow-Up Referral Program

The emergency department (ED) is an important setting for hospitals and health systems to keep patients in-network and promote patient retention and loyalty, impacting patient satisfaction and downstream revenue. Providing appropriate follow-up across the wide range of patient risk groups can improve patient outcomes and the overall patient experience, increase revenue, improve reimbursements and reduce ED cost and utilization.

BerylHealth offers a strategic approach to contacting patients post ED release and can drive physician referrals back into the hospital system. Click here to learn more.

BerylHealth is continually improving our products and services. In an effort to respond to our clients’ needs, we want industry leading advice and participation from you.  If you have interest in joining one of our user groups to improve patient experiences, please click here.

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BerylHealth's innovative approach to technology-enabled patient experience is targeting new patients and creating customer loyalty for our clients. Hear how their experiences with BerylHealth have been connecting people to healthcare.