The patient experience begins well before entering the doors of your hospital, with many consumers relying on the Web to search for care. It is crucial that accurate and actionable information about your physicians and healthcare services can be accessed easily and instantly via your hospital’s website.

BerylHealth is committed to help build a seamless, compassionate relationship between patients and your hospital by using the latest in technology and Web-based tools to make that connection effortless. Online Appointment Request and Web Callback offer additional communication channels for consumers to connect to your physicians and other hospital information.

Online Appointment Request

BerylHealth’s Online Appointment Request allows consumers to request an appointment through BerylHealth’s Physician Find application or through your hospital’s website physician directory. BerylHealth’s patient experience advocate contacts the consumer’s requested physician’s office within 48 hours to schedule the patient’s appointment.

Features and Benefits:   

• Allows the consumer to specify the physician’s office, reason for appointment, insurance preference and preferred appointment dates and times.
• All appointment requests receive confirmation and appointment details via email
• Follow-up confirmation decreases no-show rate
• Supports hospital’s brand with customized appointment request form
• Helps increase patient acquisition through your hospital’s website
• Outbound follow-up calls offer additional referral and appointment options for appointments not successfully scheduled
• Return on Investment reporting includes appointment setting summary

Web Callback 

BerylHealth’s Web Callback allows hospitals to build multiple relationship touch points by providing consumers with the ability to request an immediate callback or schedule a callback for a physician referral, class registration or general hospital information. BerylHealth’s patient experience advocate contacts the consumer and provides the information pertaining to the requested service or question.

Features and Benefits:   

• Support hospital’s brand with customized Web callback form
• Provides additional consumer access to hospital services and information
• Helps increase patient acquisition via your hospital’s website
• Reporting includes Web callback requests and referral-type details

Contact us for more information on Online Appointment Request or Web Callback.

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