BerylHealth´s Physician Referral service helps hospitals get patients in the door, build loyalty with physicians and increase connections to consumers through a 24-hour, hospital-branded referral service. It allows BerylHealth Call Advisors to match callers to physicians by physician name, specialty, geographic area, insurance and facility. Consumers receive information on one or multiple physicians, which is confirmed in a follow-up letter.
BerylHealth can connect consumers to physician offices in real time. Consumers also have the option of conducting an online search with email, live chat or to request a call back.
Physician Referral includes the following:
- Call referral: Callers are directed through an advertising campaign, or via the client Web page, to call a toll-free number answered by BerylHealth Call Advisors.
- Web referral: This online physician-finding service is branded with your hospital information and powered by BerylHealth´s search algorithms.
- Physician appointment setting: During office hours, BerylHealth´s Call Advisors can directly transfer the call to a physician´s office and document the appointment.
- Bilingual capabilities: BerylHealth answers calls 24/7 in Spanish or English.
- Reporting: Physicians receive a monthly letter detailing the inbound call referrals made to them specifically. Callers receive a confirmation letter mailed the following business day.
RETURN ON INVESTMENT
BerylHealth provides you with business intelligence on your customers, helping you measure your return on investment and the effectiveness of your marketing campaigns through reports that:
- Detail callers referred, by type of referral, with drill downs to specialties and physician rosters.
- Help you match physician referrals to inpatient, outpatient and ED visits.
- Track the ROI of the physician referral program.
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