Online Chat from BerylHealth supports your hospital’s Web strategy and offers another way for consumers to connect to your hospital’s information.
In many instances the patient experience begins well before entering the doors of your hospital, with many consumers relying on the Web to search for care. It is crucial that accurate and actionable information on your physicians and healthcare services can be accessed easily and instantly via your hospital’s website.
BerylHealth is committed to help deliver a seamless, compassionate interaction between patients and your hospital by leveraging the latest technologies to make that connection effortless. BerylHealth’s Online Chat supports hospitals’ Web strategy and offers another way for consumers to connect to your hospital’s information. Online chat provides another communication channel for consumers to interact with your brand and request information about your hospital instantly. Online chat collects basic demographic information from the consumer and then facilitates an online text-based conversation with a BerylHealth patient experience advocate. The advocate uses the chat tool and BerylHealth’s knowledge base to answer questions and provide referral information to the consumer.
- Provides an alternate way to access information about your hospital
- Allows consumers to initiate a chat 24/7
- Helps to acquire new patients
- Supports your hospital’s Web strategy
- Promotes the hospital brand
- Provides consumers an access option to other hospital services
- Provides a personal compassionate touch through BerylHealth’s Patient Experience Advocates
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BerylHealth's innovative approach to technology-enabled patient experience is targeting new patients and creating customer loyalty for our clients. Hear how their experiences with BerylHealth have been connecting people to healthcare.