With the intense focus on reform, funding concerns, process improvement, satisfaction results, etc. it’s often overlooked that improving and maintaining workplace morale in hospitals is integral to keeping things running smoothly on a day-to-day basis. After all, when doctors and nurses are happier, patients are more satisfied.
But the healthcare providers of today are faced with an incredible number of issues that can pose challenges to positive morale: conflicting messages on improving efficiency, while balancing the delivery of value-based care. Increased stress on physicians and nurses results from ever-mounting demands on scalability vs. changing regulations that quantitatively measure the effectiveness of something that can also be described qualitatively: quality care.
As author John Mandrola, MD, writes for MedCityNews.com, “Healthcare reform, with its emphasis on metrics, prevention of fraud and cost-cutting measures has forgotten the basics. Namely, that humans, who have dedicated their life and committed their self-esteem, practice medicine.”
To aid in the cause of improving morale within the walls of the hospital, BerylHealth helps your organization’s physicians and nurses focus on what they do best — taking care of patients at the bedside.
With BerylHealth’s suite of services, we seamlessly connects patients to various touch points within the continuum of care. From making a great first impression as an extension of the hospital brand during the referral stage to providing patients with friendly appointment reminders that decrease costly no shows, right down to following up with compassionate post-discharge calls, BerylHealth works to improve the patient experience and deliver quality care outside the walls of the hospital. This works to boost new patient acquisition, increase patient retention, promote patient compliance, improve patient satisfaction and deliver real-time reporting–all taking some of the added stresses off your staff.
BerylHealth also provides numerous amounts of consulting services and mystery shopping programs to aid in filling patient experience gaps with actionable solutions. To learn more, visit our CareAdvise page.
In addition, our Advanced Analytics system helps your organization track data on the populations its serving while helping you plan for more effective future strategies, as it gives you the information you need to assess pain points and improve upon them, making your organization better from the ground up.
The Beryl Institute also has abundant resources for improving physician morale, with a wealth of information on boosting healthcare providers’ engagement in the workplace, which, in turn, can lead to more satisfied patients. Such engagement builders include:
- Hiring physicians for the right fit in your organization
- Defining expectations/accountability and enforcing accordingly
- Coaching and mentoring physicians to become leaders in improving patient experience
- Providing detailed feedback that’s constructive, positive, empowering and encouraging to physicians, as well as providing positive coaching for those with low patient experience scores
- Recognizing and rewarding physicians for their strong efforts and positive attitudes